Business Process Outsourcing
 


Network Design
APA will design your local area network (LAN) and wide area network (WAN) with the necessary security measures to ensure the integrity of the system. Our staff is experienced in deploying both wired and wireless networks. APA can assist you in finding the most cost-effective means of achieving high-availability primary and backup connectivity.

Central Billing Office and CBO functions
APA provides all necessary central billing office functions for our clients or clients may choose to retain these functions at their sites. APA can also act as a backup for practice-based resources.

Providers often retain excess staff to ensure that critical billing functions will be performed in the event of a short-term or protracted absence of an employee. APA provides interim solutions to manage critical applications, ensuring that these functions will continue without interruption or delay.

Clients may elect to have APA personnel manage certain regular high-level system functions remotely (e.g., electronic claims submissions, electronic statement processing) while the provider's office staff manage other functions locally (e.g., phone answering and scheduling). Since the system is networked, APA personnel, who are trained in all aspects of the applications, can be called upon to provide interim backup services or primary application functions to meet your short-term or long-term office needs.

Custom Report Writing
Practice management and clinical data reside on a relational database, yielding virtually unlimited queries and reporting. APA uses powerful report writing software to drill down to the precise elements that answer your questions – answers that help you evaluate care and help you better manage your practice. APA can also provide training so that these report writing skills can be fully integrated into your practice or organization.

Workflow Re-Design
APA has focused both internally and with our clients on process improvement and workflow re-design. As some of the more beneficial aspects of HIPAA (e.g., uniform transaction and code sets) begin to streamline billing and collections and ramp up electronic remittance a re-assessment and adjustment of current processes will be essential. Providers will need to re-design current practices in order to reap all of the cost and efficiency benefits technology solutions now offer.

The need to re-design workflow becomes even more clear when physicians move from a paper-based record to an Electronic Medical Record (EMR). The successful deployment of EMR will require workflow re-design to create an optimal fit with physician practice patterns. Support staff will have to learn new skill sets. APA has the experience to assist providers in making this powerful transition.

Grants/Research Support
APA can provide grant and research development services to provider groups or organizations who want to identify governmental or private sources of financial aid to support research activities. We can assist larger organizations that want to develop a more active research and grants management capacity in-house.


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